Terms of sale

1.The seller

Maison Éclaire, Casablanca, Morocco. Contact: contact@maisoneclaire.co, +212 658-655288 or Instagram.

2.Products

We sell handmade candles, flower boxes (bouquets of scented candle flowers), gift ideas and candle-making supplies.

Our candles are poured and finished by hand. Slight differences in colour, shape or finish compared with the photos are normal and part of each piece's character; they are not a defect. Products are offered while stocks last.

3.Prices

• Prices are shown in Moroccan dirhams (MAD), all taxes included.
• Delivery fees are added to the price of the items. They depend on the city and are shown before you confirm your order.
• The minimum order is 70 MAD of items, excluding delivery.
• The price that applies is the one shown when you place your order.

4.Placing an order

1. Add items to your cart, then enter your delivery details.
2. Confirm the order: an order number is shown. If you have an account, the order appears in your account.
3. Our team calls you to confirm the order before it ships.

We may cancel an order if we cannot reach you, if the delivery details are incomplete, or if the order looks abnormal or fraudulent. We will let you know if we do.

5.Payment

Payment is made on delivery, in cash, to the courier. No bank details are requested on the site.

6.Delivery

• We deliver all over Morocco, through our delivery company.
• Delivery fees range from 25 to 45 MAD depending on the city. Delivery is free from 450 MAD of items.
• Delivery takes 2 to 3 days after your order is confirmed.
• Please stay reachable by phone: the courier calls before coming.
• Check the parcel when you receive it, in front of the courier if possible.

If a parcel is refused without a valid reason, we may decline future cash-on-delivery orders.

7.Right of withdrawal

Under Law 31-08, you have 7 days from receiving your order to withdraw from the purchase, without giving a reason.

1. Let us know within that time by contact@maisoneclaire.co, phone or Instagram, with your order number.
2. Send back the unused items in their original packaging. Return shipping is at your cost.
3. We refund the amounts paid within 15 days of your withdrawal at the latest.

The right of withdrawal does not apply to products made to your specifications or clearly personalised, or to products that have been used (for example a candle that has been lit).

8.Damaged items or order errors

If an item arrives broken, damaged or different from what you ordered, contact us within 48 hours of delivery, with photos of the parcel and the product, by contact@maisoneclaire.co, +212 658-655288 or Instagram. We will offer a replacement or a refund at no cost to you.

9.Using your candles safely

• Never leave a burning candle unattended.
• Keep it away from children and pets, and from curtains and anything that can catch fire.
• Place it on a stable, heat-resistant surface, away from draughts.
• Trim the wick to about 5 mm before each use.

We cannot be held responsible for damage caused by use that does not follow these instructions.

10.Personal data

The data needed to process your order is used as described in our privacy policy.

11.Complaints and disputes

For any complaint, please contact us first: contact@maisoneclaire.co or +212 658-655288. We always look for an amicable solution. Failing that, the dispute falls under the competent Moroccan courts, in accordance with Law 31-08.

12.Changes

We may change these terms. The terms that apply to your order are those in force on the date you placed it.